Refund policy

Return & Refund Policy

Last Updated: September 22, 2026

At FIX STORE, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may request a return within 14 days of receiving your order.

1. Eligibility for Returns

To be eligible for a return:

  • The return request must be made within 14 days of delivery.
  • The product must be unused and in its original condition.
  • The product should be returned with its original packaging, accessories, and included items.
  • The product should not be damaged due to misuse, improper handling, or accidental damage.

2. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may ask you to provide photos or a video showing the issue so that we can assess the return request.

3. Non-Returnable Items

Products may not be eligible for return if they have been:

  • Used or damaged after delivery
  • Modified or altered by the customer
  • Returned without original packaging where the packaging is required
  • Damaged due to improper use or handling

4. Return Process

To request a return, contact our customer support team with:

  • Order number
  • Customer name
  • Phone number
  • Reason for return
  • Photos/videos of the product, if applicable

Our team will review your request and provide the next steps.

5. Return Shipping

If the return is due to a wrong, defective, or damaged product received from FIX STORE, we will review the issue and provide the appropriate return instructions.

For returns due to a change of mind or other customer-related reasons, return shipping arrangements may apply.

6. Refunds

Since FIX STORE currently offers Cash on Delivery (COD) only, no online card or bank payment is collected at checkout.

If a refund is approved, our customer support team will contact you to arrange the applicable refund method.

Refund processing time may vary depending on the agreed refund method and verification of the returned product.

7. Exchanges

Where applicable, an approved return may be exchanged for the correct or replacement product, subject to product availability.