Privacy Policy

Last Updated: September 22, 2026

At FIX STORE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or place an order through our website.

1. Information We Collect

When you place an order or interact with our website, we may collect:

• Full name
• Phone number
• Email address
• Shipping address
• Order details
• Information you provide when contacting us
• Basic website/device information, such as browser type and pages visited

We only collect information that is reasonably necessary to operate our store and fulfill your orders.

2. How We Use Your Information

We may use your information to:

• Process and confirm your orders
• Deliver your order to the provided address
• Contact you regarding your order
• Provide customer support
• Handle returns and exchanges
• Improve our products and website
• Prevent fraud, misuse, or unauthorized activity
• Send promotional messages where permitted

3. Cash on Delivery

FIX STORE currently offers Cash on Delivery (COD) only.

We do not currently accept online debit or credit card payments through our website. Therefore, we do not collect or store your debit or credit card information.

For COD orders, we may share the necessary information, including your name, phone number, shipping address, and order details, with our courier or delivery partners so they can deliver your order and collect payment on our behalf.

4. Sharing Your Information

We may share necessary information with trusted service providers who help us operate our business, including:

• Courier and delivery companies
• Shopify and ecommerce service providers
• Website and analytics providers
• Customer support services

We only share information that is reasonably necessary for these services.

We do not sell your personal information to third parties.

We may also disclose information when required by law or when reasonably necessary to protect our customers, business, or legal rights.

5. Cookies

Our website may use cookies and similar technologies to:

• Remember your preferences
• Improve website functionality
• Understand website traffic
• Improve your shopping experience
• Measure marketing performance

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

6. Marketing Communications

If you provide your contact information and consent to receive promotional communications, we may contact you about:

• New products
• Special offers
• Discounts
• Store updates

You can request to stop promotional communications at any time by contacting us.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no online system or method of electronic storage can be guaranteed to be completely secure.

8. Third-Party Services

Our website may use third-party services such as Shopify, courier companies, analytics tools, and other services necessary to operate our store.

These third parties may have their own privacy policies and terms. We recommend reviewing their policies when applicable.

9. Children's Privacy

FIX STORE does not knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us, please contact us so we can take appropriate action.

10. Your Privacy Rights

Depending on applicable law, you may request access to, correction of, or deletion of certain personal information we hold about you.

To make a privacy-related request, please contact us using the information below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable requirements.

Any updates will be posted on this page with a revised Last Updated date.